Frequently Asked Questions
When will I receive my order?
It may take between 4-14 business days to receive your order. Orders received after 1PM PST will be processed the next day. Once your order is shipped, you will receive an email with tracking information (available on all methods of shipping).
Do you ship internationally?
We currently only accept orders for delivery within the United States. We apologize for any inconvenience.
Do you accept international credit cards?
We accept international credit card payments for orders shipping to the United States, U.S. territories and APO/FPO/DPO addresses.
Where can I buy American Crew products?
We are available in a number of different retailers across the globe. If you are in the US, please visit our store locator to find your nearest location. If you are located elsewhere please find your country specific page and visit the Store Locator.
Why is my favorite product discontinued?
Decisions to discontinue or introduce a product are made in response to consumer preferences and purchasing patterns. We are happy to assist in finding you a new alternate favorite. Please email us at email@example.com so that we may further assist you.
Can you use multiple promotional codes on one
No, you can only use one promo code per order. The rules of each promotion will be included in the individual terms and conditions or you may contact us at firstname.lastname@example.org for more information on promotions.
I'm having trouble checking out. What can I do?
First please check to make sure that all required fields have been filled out.
If your transaction has been declined, credit card vendors may decline transactions for a variety of reasons due to automated systems that determine whether or not to accept a charge. If your card is declined, we recommend trying another card, if you have one, or contacting your credit card provider to find out more information.
You can also contact us at email@example.com.
Orders and Returns
I entered the wrong address, what do I do?
Email us at firstname.lastname@example.org a immediately. We may be able to change the address for you if your order hasn't already been processed.
How can I check the status of my order?Once you place an order online you will an email confirmation with your order number. You will receive another email when your order has been shipped. This will include your order tracking number. Track your shipment by clicking on the Track order link. If you have an American Crew account you can also track your order status in My Account.
Why was my order canceled?Your order may have been cancelled if your financial institution did not allow the transaction to be completed or if the shipping address entered was invalid. To get more personalized information about cancellations please feel free to text us at 1-954-613-8807 or email us at email@example.com.
How can I change or cancel my order?
Please contact our customer service team at firstname.lastname@example.org.
It's best to reach out as soon as possible if you want to cancel or change orders. Once the order ships, we can’t recall or cancel orders. We can only cancel or change orders that have not yet been processed.
How do I return or exchange my order?
We are confident you will love your American Crew products! So, if for any reason you are not satisfied with your purchase, please return it to us within 30 days of the original purchase date for a refund.
We will not cover the cost for return shipping.
Steps to Returning a Product:
1. Email us at email@example.com with a subject line "Return Order #XXXXX", and a brief description of why you wish to return the product. We will reply back with further instruction.
2. When sending your product back, please include a copy of your order confirmation email or your order number with your return. Returns can be sent to the following address:ATTN: American Crew
1392 N. Sara Place
Ontario, California 91761
To exchange your order please return your unwanted products using the method above and place a new order with your preferred items.